Wilson Hospitality: An Array of Services

We serve you. Whether you’re a hotel owner, manager, or guest, Wilson Hospitality has what you’re looking for, including:

  • Franchisor Relations

  • Business Development
  • Property Management

  • Guest Services
  • Administrative Services
  • Ownership Groups

Franchisor Relations

We pride ourselves on two things:

  1. Our healthy and long-lasting relationships with franchisors
  2. Our reputation as “preferred partner” with franchisor groups.

How do we achieve these things?

By getting the job done the right way and treating people with kindness and respect.

What Do We Do For You As a Franchisor?

  • Licensing

    • Agreements
    • Renewals
  • Brand Compliance

    • Standards Updates
  • Quality Assurance

    • Improvement Plans
  • Franchisor Plans

    • Technology
  • PIP Plans

    • Relicense
  • Franchisor Conference

    • CM Conference
    • Owners Conference
    • Regional Owner Conference

Business Development

The Wilson Hospitality brand is more than just a brand. The Wilson Hospitality brand stands for something more than hospitality.  We are citizens in the areas we serve. Because of this, we uphold a higher standard of business as we want to better our community just as much as you do.

With us, you can expect:

  • Warmth
  • Efficiency
  • Professionalism
  • Simplicity in the delivery of services

  • Attention to detail

  • Clear, clean, and when appropriate, corporate relations

  • Cost-effective and specific marketing 

How? The Wilson Hospitality Professional Services Delivery System (PSDS), which:

  1. Provides a stable & predictable operating system
  2. Establishes the code of professional conduct and performance expectations
  • Marketing and Public Relations

    • Annual Marketing Plans
    • Press Releases
    • Media Management
    • Promotional Activities
  • Corporate Clients

    • Annual Portfolio
    • Account Management
  • Institutional Clients

  • Niche Marketing

    • ICA Reunion Business

Property Management

Poor property management will ruin your business. So, how do we avoid poor property management?

By staying proactive with:

  1. Quarterly formal reviews of our Facilities Master Plan and Facilities Maintenance Plan with our owners and investors.
  2. Providing feedback and performance measures to our owners and investors.
  • Health & Safety

    • Safety Manuals
    • SAFE State inspections
  • Maintenance Planning

    • MPET Maintenance
    • Work order organization
  • Facilities Management

    • Driveway
    • Parking Lot
    • Building Entrance
    • Pool Area
    • Building Exterior
  • Logistics

    • Supply Order/Storage
    • Vendor Relations
    • Updates/Renovations (PIP Implementation)
    • Master Facilities Plan (PM Processes)

Guest Services

People come FIRST. At the end of the day, hotel hospitality and hotel business is about people. Great methods and processes are important, but the guest experience comes first.

All Wilson representatives understand that people come before processes. Our kind, and warm demeanor and excellent hospitality will leave guests ready to come again.

Besides the courtesy and attitudes of our workers, the physical appearance of our properties is first class. We pride ourselves in the ability to provide a high-class experience for each of our guests by putting them first.


  • Protocol
  • Methods
  • Conversion Rates
  • Resmax

Front Desk

  • Training
  • Group Care
  • Staffing
  • Uniforms
  • VIP Processes
  • Concierge


  • Inventory/Revenue Maximization
  • Room Cleaning
  • Laundry Services

Food Services

  • Inventory
  • Certification
  • Health & Safety

Administrative Services

Our professional staff is our most important resource. Because we know this, we recruit, hire, and thoroughly train our staff which is made up of the brightest go-getters who understand hospitality and the core values of Wilson Hospitality.

Healthy relationships are the key to a successful business. We take care of our people.

While administrative services may be behind the scenes, you can rest assured that they follow the same standard of business as every other aspect of Wilson Hospitality.

  • Neat

  • Organized

  • Efficient
  • Human-centered
  • Professional

  • Proven Systems
  • Community-centered and serviced

  • Human Resources

    • Recruiting
    • Orientation Program
    • First Response Call Center
    • Health and Safety
  • Accounting

    • Payroll Services-Paycom
    • Audits
    • QuickBooks
  • Information Systems

    • Opera
    • OnQ
    • Quore
    • Hotel Effectiveness
  • Vendor Relations